Privacy Policy

Last updated: July 21, 2026

1. Introduction

XpressManage ("we," "us," or "our"), operated by XpressBase Inc, is a field service management platform that enables service businesses to communicate with their customers via SMS text messages. This privacy policy describes how we collect, use, and protect personal information in connection with our SMS messaging services.

2. Information We Collect

When using our platform, we may collect and process the following information:

  • Phone numbers provided by customers to their service provider
  • SMS message content (appointment reminders, job updates, invoices, estimates)
  • Message delivery status and timestamps
  • Opt-in and opt-out preferences

3. How We Use Your Information

We use the collected information to:

  • Send service-related SMS notifications (appointment reminders, technician en-route alerts, job status updates)
  • Deliver invoices and estimate notifications
  • Process payment confirmations
  • Manage opt-in and opt-out requests
  • Improve service delivery and troubleshoot issues

4. SMS Messaging

Text messages are opt-in only. Providing your phone number so a service company can reach you about a job does not by itself sign you up for text messages. You opt in separately — by checking the optional, never pre-checked consent box on the booking form, or by agreeing when asked during a phone booking. Consent is not a condition of purchase, and declining does not affect your service. Once you opt in, messages may include:

  • Appointment reminders and scheduling confirmations
  • Technician dispatch and arrival notifications
  • Invoice and estimate delivery notifications
  • Payment confirmations
  • Service-related updates

Message frequency: Message frequency varies based on service activity. Typically 1–5 messages per service interaction.

Message and data rates may apply. Check with your carrier for details about your text messaging plan.

Full details — including the opt-in path, HELP and STOP instructions, message frequency, and rates — are published in our SMS Terms & Opt-In Policy. Each service company using XpressManage texts you under its own registered sender and publishes its own opt-in policy.

5. Opt-Out Instructions

You can opt out of SMS messages at any time by replying STOP to any message you receive. After opting out, you will receive one final confirmation message and will not receive further texts unless you opt back in. To opt back in, reply START to the number from which you previously received messages. For help, reply HELP to any message or contact your service provider directly.

6. Data Sharing

We do not sell, rent, or share your personal information or phone number with third parties for marketing purposes. Your information is shared only with:

  • The service business that you are a customer of (your data is scoped to their organization)
  • Our SMS delivery partner (Telnyx) solely for message transmission
  • As required by law or legal process

We do not share your opt-in data or consent status with any third parties.

7. Data Security

We implement industry-standard security measures to protect your information, including encrypted data storage, secure API connections, and access controls. SMS message logs are retained for a limited period and used only for service delivery and troubleshooting purposes.

8. Contact Us

If you have questions about this privacy policy or our SMS practices, please contact us at support@xpressmanage.com.