SMS Terms & Opt-In Policy
This page describes the XpressManage text messaging program, operated by XpressBase Inc. XpressManage is the sole sender on this program.
About the program
XpressManage sends transactional service notifications to customers who have opted in — appointment confirmations and reminders, technician en-route updates, estimates, invoices, and service follow-ups. We do not send marketing or promotional text messages, and we never sell or share phone numbers or opt-in consent with third parties for marketing.
How to opt in
Consent is always optional and separate from booking a service. There are exactly two ways to opt in:
1. Online booking form
When you book a service online, the form shows an optional consent checkbox that is never pre-checked. Leaving it unchecked does not affect your booking. The label next to the checkbox reads:
“Text me service updates (optional). I agree to receive service-related text messages from XpressManage, such as appointment confirmations, reminders, technician updates, estimates, and invoices. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.”
Your answer is recorded with a timestamp on your customer record.
2. Verbally, when you book by phone
After confirming your callback number, our receptionist asks for your permission using this script:
“Would you like to receive text updates from XpressManage about your service, such as appointment confirmations and reminders? Message frequency varies, message and data rates may apply, and you can reply STOP at any time to opt out.”
A yes or no answer is required, and declining does not affect your booking. Your answer is recorded with a timestamp on your customer record.
Consent to receive text messages is not a condition of purchasing any goods or services.
Program disclosures
- How to get HELP
-
Reply
HELPto any message for support information. You can also email support@xpressmanage.com. - How to STOP messages
-
Reply
STOPto any message to unsubscribe. You will receive one final confirmation message and no further messages. To re-subscribe, replySTART. - Message frequency
- Message frequency varies based on your service activity. You can expect approximately 1–5 messages per service interaction.
- Message and data rates
- Message and data rates may apply. Check with your wireless carrier for details about your text messaging plan. XpressManage does not charge for SMS messages.
- Carrier liability
- Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider.
- Privacy
- Your phone number and opt-in consent are never sold or shared with third parties for marketing purposes. See our Privacy Policy and Terms of Service.
For businesses that use XpressManage
Mobile carriers require every business to be registered separately as its own sender — a software platform cannot send on its customers' behalf under a shared registration. So each service company that uses XpressManage:
- registers its own brand and campaign, under its own legal business identity;
- sends from its own business phone number, with its own name in every message;
- collects and stores its own customer consent, and publishes its own opt-in policy.
XpressManage prepares and files that carrier registration on the company's behalf and tracks it through to approval — but the registered sender is always the business itself, never XpressManage.
Questions about this program
XpressBase Inc · 112 E Amerige Ave, Fullerton, CA 92832
support@xpressmanage.com